Promo Title: Watsons Playlist: Own the Moment Concert
Date and Venue: May 31, 2026 / SM MOA Arena
Promo Details:
This promo is open to all Watsons Club Members from March 30-May 10, 2026.
To qualify for a FREE ticket, purchase any product from Watsons Online and add at least 1 participating product.
How to Avail of a Free Ticket via Watsons Online:
1. Download the Watsons Mobile App or log in via https://www.watsons.com.ph/ and register as a member of the Watsons Club for FREE.
2. Buy any product available at Watsons Online including at least one (1) participating product via Standard Delivery.
• Infant milk products are NOT included in this promotion.
• Make sure to reach the minimum purchase amount, exclusive of delivery fees, for your chosen ticket type.
For example, purchase seven thousand five hundred pesos (PHP 7,500) worth of items to receive a SVIP Standing ticket.
Remember, one (1) transaction per checkout is equivalent to one (1) ticket.
3. The free concert ticket will automatically be added as a GWP (Gift with Purchase) based on the basket price (exclusive of the delivery fee) at the checkout.
Please ensure that the GWP promo is included before proceeding with your order.
Watsons Club Members will receive their Watsons Playlist Unique Redemption Code (URC) from Watsons Online via their registered email address.
For PAID ORDERS via CREDIT/DEBIT CARD, MAYA, GCASH, GRABPAY, AND BDO INSTALLMENT, Watsons Club members will receive their Unique Redemption Code (URC) within seven (7) business days after payment.
For CASH ON DELIVERY (COD) ORDERS, Watsons Club members will receive their Unique Redemption Code (URC) within seven (7) business days after order completion.
Note: Unique Redemption Codes (URCs) from cancelled orders will be voided and cannot be redeemed via SM Tickets.
• In case the Watsons Club member did not receive the URC, you may contact us through these channels:
a) Live chat on Facebook Messenger which is available from 9AM – 9PM Monday to Sunday.
b) Email at Watsons.customercare@watsons.com.ph.
c) Watsons PH Customer Service Hotline 7-919-9999 from 11AM to 8PM daily.
• Don’t forget to print and/or save the email containing your URC upon receipt.
4. Use this Unique Redemption Code to redeem your physical ticket and select your seats via any SM Ticket outlet nationwide starting April 6.
Seats are available on a first-come, first-served basis, and minimal ticket redemption fees will apply.
Cut-off period for ticket redemption:
• For orders/purchases completed and validated from March 30 – April 15 – cut off is on April 30
• For orders/purchases completed and validated from April 16 – May 10 – cut off is on May 20
Note: Unredeemed tickets at SM tickets after the cut-off dates will be considered void.
Promo period of availing tickets via the Watsons app/website starts on March 30, 2026 until May 10, 2026 only, or until tickets are sold out.
WATSONS APP QUEUING REMINDERS
• Users on the Watsons App or Watsons Website will be automatically redirected to the queue room after a certain period of inactivity.
• Users in the queue room will be automatically re-queued if they do not start their session on the Watsons App or Watsons Website after a certain period of inactivity (15 minutes).
• When a user checks out and successfully accesses the Thank You page, the website will redirect to the queue room after 15 seconds.
Terms and Conditions:
1. This promotional offer is available only to Watsons Club members who make successful purchases via Standard Delivery through the Watsons Mobile App or Website.
Purchases will be validated, and the Unique Redemption Code (URC) will be issued within seven (7) business days after payment for PAID ORDERS or after order completion for Cash On Delivery (COD) orders.
2. Purchases made in order to qualify for the issuance of the URC and/or the ticket are NOT subject to returns, refunds, and/or cancellations.
Customers may contact Watsons PH Customer hotline in case of product concerns relative to the foregoing purchases.
3. Only one (1) URC is issued for every qualified transaction, regardless of the total order price or number of items covered by the said qualifying transactions.
Each Watsons Club member may avail up to a maximum of three (3) URCs, via the corresponding required three (3) separate qualified transactions.
This is to give a chance to other members.
4. Watsons Club members with validated purchases following the above requirements shall receive an email containing the URC.
In case of multiple valid purchases, the corresponding URCs shall be released via separate emails.
To prevent any fraud / misrepresentation on the release of the URC via email, the URC are only released through playlist@watsons.com.ph and/or WatsonsMemberClub@watsons.com.ph.
Except for the ticketing and administrative charges that SM Tickets may collect from the Watsons Club member upon redemption of the concert ticket using the URC,
there are no other fees or charges for said concert ticket.
5. For avoidance of doubt, the URC is NOT the final concert ticket. Watsons Club members to whom URCs are issued are still required to visit the any SM Ticket outlet nationwide to get their
physical concert ticket using the URC, and to book their preferred seats.
Seats are assigned on a first-come, first-served basis.
6. There will be a cut-off period for concert ticket redemption with SM Tickets:
• For orders/purchases completed and validated from March 30 – April 15 – cut off is on April 30
• For orders/purchases completed and validated from April 16 – May 10 – cut off is on May 20
Note: Unredeemed tickets at SM tickets after the cut-off dates will be considered void.
7. Children under 7 years old are not allowed to enter the event venue for safety reasons. Children or minors must be with a ticketed adult in the same section.
2 minors: 1 adult maximum ratio will be applied for the VIP Standing section while 4 minors: 1 adult maximum ratio for the rest of the seated sections.
Unaccompanied minors (Aged 7-17) may enter the venue as long as they have a signed waiver beforehand to be presented upon entry.
Please note that only ages 12 and up are allowed in the VIP Standing section while ages 7 and up are allowed in the rest of the seated sections.
Waivers are available at a designated help desk located at the venue on show day. No signed waiver, no entry.
8. Employees of Watsons Personal Care Stores (Philippines), Inc. & Family Health & Beauty Corp., their advertising and PR agencies,
as well as any other third-party suppliers and contractors involved in the event, and their relatives up to the second degree of consanguinity are not allowed to join the raffle promotions.
9. Please be reminded that Senior Citizen and PWD discounts on the concert tickets are not applicable since the concert tickets are free, upon purchase of the minimum amount required.
10. The free concert tickets are NOT intended for resale. Watsons Philippines is not responsible or liable for any damage arising from unauthorized sale of tickets or merchandise from this promotion.
Watsons Philippines reserves the right to refuse entry or cancel any tickets that are deemed fraudulent or sold through unauthorized channels.
By participating in this promotion and availing of the Promotion Code for the free concert tickets to Watsons Playlist,
you agree to all the terms and conditions above, our Privacy Policy (https://www.watsons.com.ph/privacy-policy), and other rules for the concert venue.
Frequently Asked Questions:
1. How do I get tickets to the show?
• Tickets can be availed through the Watsons App or Website. Once you reach the minimum purchase amount for your chosen ticket tier, you're eligible for a FREE ticket—limited to one (1) ticket per transaction.
Redemption is done via the SM Tickets, where a service charge applies. Only Standard Delivery orders made by Watsons Club members are eligible.
*For Cash On Delivery orders, delivery timelines are as follows:
• 1-3 Days for orders in Metro Manila, Rizal, Cavite, and Laguna
• 3-5 Days for orders in other areas of Luzon
• 5-9 Days for orders in Visayas and Mindanao
2. Which delivery method are available for me to avail the Watsons Playlist ticket?
• All orders must be checked out via Standard Delivery.
• Express Delivery and Click & Collect are NOT applicable to this promo.
3. When will the tickets be available?
Watsons Playlist shopping schedule starts from 12 NN to 11:59 PM per day
• March 30 – SVIP Standing and SVIP Seated tiers
• March 31 – VIP tier • April 1 – Box Premium tier
• April 2 – Box Regular tier • April 3- May 10- All Tiers
4. What are the payment methods available or eligible?
WATSONS APP/WEBSITE:
• E-Wallet (G-Cash, GrabPay, Maya)
• Credit/Debit Card
• BDO Installment
SM Ticket:
• Cash
5. Are all the section/ tier seated?
• Members can reserve and choose their seat upon claiming physical tickets.
• VIP Standing queuing numbers are based on the date and time of your ticket redemption. Release of queuing links will be available 1 week before show day.
6. How do I redeem my Watsons Playlist tickets?
• Just present a printed/digital copy of the email containing your URC and 1 valid government- issued ID at any SM Ticket outlet to get your free physical ticket.
7. When is the start of ticket redemption?
• Ticket redemption will start on April 6 for all ticket tiers. List of available SM Ticket outlets can be found at https://www.smtickets.com/outlets.
• There will be a cut-off period for concert ticket redemption with SM Tickets:
• For orders/purchases completed and validated from March 30 – April 15 – cut off is on April 30
• For orders/purchases completed and validated from April 16 – May 10 – cut off is on May 20
Note: Unredeemed tickets at SM Tickets after the cut-off dates will be considered void.
8. How many tickets can I avail?
• Maximum of one (1) ticket per transaction. You can avail of multiple tickets under one (1) account, but one (1) ticket only per transaction or checkout. Only a maximum of three (3) transactions per account are allowed.
9. Until when can I avail tickets?
• Watsons App/Website selling is until May 18, 2026, or until sold out o For orders/purchases completed and validated from March 30 – April 15 – cut off is on April 30 o For orders/purchases completed and validated from April 16 – May 10 – cut off is on May 20
Note: Unredeemed tickets at SM Tickets after the cut-off dates will be considered void.
10. Is there an option to upgrade my ticket?
• None. The ticket tier you chose upon checkout is final and unchangeable.
11. Is there an option to refund my ticket?
• Tickets are non-refundable.
12. Can I redeem tickets for other people?
• Yes, to redeem tickets for other people, please bring the required documents stated below upon redemption:
Copy of the email containing the ticket owner’s unique redemption code Authorization letter with signature of ticket owner
Photocopy of 1 valid government-issued ID of ticket owner
Photocopy of 1 valid government-issued ID of redeemer
13. Will there be queuing for VIP Standing ticket holders on concert day?
• VIP Standing queuing numbers are based on the date and time of your ticket redemption. Release of queuing links will be available 1 week before show day.
14. How much is the ticketing charge upon redemption?
• Customers are required to pay the P60 SM Tickets service charge upon redemption of their ticket. No other fees will be charged. Only Cash payments are accepted.
15. How of I know if my unique redemption code is valid?
• Only unique redemption codes received from playlist@watsons.com.ph or WatsonsMemberClub@watsons.com.ph are considered valid. Any other codes released by other sources will not be accepted.
16. Can I request for an e-ticket instead of physical ticket?
• No. Only physical tickets are allowed on show day.
17. Can we issue a replacement for lost tickets?
• We will not be liable for lost tickets. Lost tickets cannot be reprinted, replaced, or refunded. Please ensure you safely keep your tickets until show day.